Privacy
Privacy rights request
Use this form to ask for a copy of your personal information, correct something inaccurate, delete your account, or opt out of marketing email. We verify your identity before acting on any request.
We acknowledge every request within 5 business days and complete it within 30 days.
Submit a request
Tell us what you need
What happens next
- We acknowledge your request by email within 5 business days.
- We verify your identity, usually by emailing the address on the account.
- We complete the request within 30 days, or explain in writing why more time is needed.
- Access requests are delivered as a machine-readable file.
Please note
Limits on deletion
Deleting your account also removes your course progress and access. We must retain purchase and refund records for tax and accounting purposes, and we keep a minimal record of issued certificates so employers can verify them. Tell us in your request if you want your certificates removed from verification as well.
Exercising these rights is free, and we will never restrict your access to the site because you made a request.
Sales & Support
Not sure which request you need?
Our sales and support AI can explain what data we hold and help you choose the right request. A human reviews every privacy request before anything is changed or deleted.
Escalated issues receive a response within 24 hours. Most messages are answered within two business days.