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Refund Policy

Our pricing is intentionally low so the material stays within reach. Because course content is delivered instantly, this policy is strict — please read it before you purchase.

Last updated:

Last updated:

1.The main rule

THERE ARE NO REFUNDS ONCE A COURSE HAS BEEN STARTED.

2.What counts as “started”

A course is considered started the moment you do any of the following, even once:

  • Open any lesson in the course.
  • Play any audio narration or video in the course.
  • Begin or submit a quiz or knowledge check.
  • Generate or save an action plan from the course.
  • Upload a document to the AI coach inside the course.
  • Earn or download a certificate.

3.Individual courses ($5)

If you have not started the course, request a refund through the support chat or the contact page and we will return the full amount to your original payment method. Once the course is started, the purchase is final.

4.All-access pass ($39)

The all-access pass is refundable only if you have not started any course covered by the pass. Starting a single lesson in a single course makes the entire pass non-refundable.

5.Refresher courses ($2.99)

90-day refreshers follow the same rule: refundable before you open the first lesson, final once started. Duplicate charges for the same refresher are always refunded.

6.Business directory listings ($250)

  • Before your listing is published, a listing purchase is fully refundable.
  • Once the listing is live and publicly visible, the fee is non-refundable for the remainder of the term.
  • If we remove your listing for misrepresenting ownership category, licensure, or credentials, no refund is issued.
  • Academy graduates who qualify for a free listing and were charged in error are refunded in full.

7.Always refunded

  • Duplicate or accidental double charges.
  • Charges you did not authorize, once verified.
  • Purchases where we failed to deliver access and could not fix it.

8.How to request a refund

The fastest route is the sales and support chat at the bottom corner of any page. It can check your progress and issue an eligible refund immediately. If your request needs human review, it is escalated and answered within 24 hours.

You can also use the contact page and choose the “Billing or refund” topic.

9.Processing time and chargebacks

Approved refunds are issued to your original payment method through Stripe and typically appear within 5 to 10 business days, depending on your bank. Please contact us before filing a chargeback — we can almost always resolve it faster directly. Accounts with a chargeback filed on started coursework may be suspended.

Sales & Support

Questions about this policy?

Talk to our sales and support AI at the bottom corner of any page — it answers instantly, can look up your account, and escalates to a human when needed. You can also send us a message directly.

Contact the team

Escalated issues receive a response within 24 hours. Most messages are answered within two business days.